These Terms of Service ("Terms") govern your use of VoiceLoop's voice feedback collection service operated by VoiceLoop Ltd ("we," "our," or "us"). By accessing or using our service, you agree to be bound by these Terms.
VoiceLoop provides an AI-powered voice feedback collection service that includes:
You must be at least 18 years old and have the legal capacity to enter into these Terms. You represent that you are authorized to bind your organization to these Terms.
You are responsible for providing accurate, current, and complete information during registration and keeping your account information updated. You are responsible for maintaining the confidentiality of your account credentials.
VoiceLoop offers a monthly subscription plan at $300 per month, which includes all features and services described in our service description.
Payments are processed securely through Stripe. By subscribing, you authorize us to charge your payment method for the subscription fee on a recurring monthly basis.
Your subscription will automatically renew each month unless cancelled. You will be charged the subscription fee on the same date each month.
You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will take effect at the end of your current billing period. No refunds will be provided for partial months.
You may use our service solely for collecting legitimate customer feedback related to your business operations. You agree to use the service in compliance with all applicable laws and regulations.
You agree not to:
You are responsible for ensuring that your customers provide informed consent before leaving voice feedback. You must inform customers that their feedback will be recorded, transcribed, and analyzed.
You retain ownership of the customer feedback data collected through your dedicated phone line. However, you grant us a limited license to process and analyze this data to provide our services.
We process customer feedback data to provide transcription, analysis, and reporting services. We do not use this data for any other purpose without your explicit consent.
We strive to maintain 99.9% uptime for our core services. However, we do not guarantee uninterrupted service and may perform maintenance that temporarily affects availability.
We provide technical support and assistance with service setup and maintenance. Support is available via email at shane@voiceloop.co during business hours.
We may update or modify our service from time to time. We will provide reasonable notice of any material changes that affect your use of the service.
VoiceLoop and its original content, features, and functionality are owned by VoiceLoop Ltd and are protected by international copyright, trademark, and other intellectual property laws.
You retain all rights to your customer feedback data and any content you provide to us. You grant us a limited license to use this content solely to provide our services.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Our service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted, secure, or error-free.
In no event shall VoiceLoop Ltd be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to these Terms or your use of the service.
Our total liability to you for any claims arising out of or relating to these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.
You agree to indemnify and hold harmless VoiceLoop Ltd from any claims, damages, losses, or expenses arising out of your use of the service, violation of these Terms, or violation of any third-party rights.
You may terminate your account at any time by cancelling your subscription as described in Section 3.4.
We may terminate or suspend your account immediately if you violate these Terms or engage in any prohibited activities. We will provide reasonable notice when possible.
Upon termination, your right to use the service will cease immediately. We may delete your account data in accordance with our data retention policies.
These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].
We may modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the service after such changes constitutes acceptance of the new Terms.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and VoiceLoop Ltd regarding the use of our service.
If you have any questions about these Terms of Service, please contact us:
These Terms of Service are effective as of January 2025 and apply to all users of VoiceLoop services.